Postage, Delivery & Returns

UK Delivery

All purchases will be sent Standard UK delivery via Royal Mail Second Class Post.

Lacie Mai’s will aim to ship your orders as soon as possible, this will be next working day for most orders.

Expected delivery times are within 2-3 working days after dispatch.

At this time we are only able to ship items to postal addresses within the UK.

Shipping costs

Our shipping cost to any UK address is £4.00 - 2nd Class Via Royal Mail

If you do not receive your goods within 7 days after dispatch, please contact us.

Free Collection

Free collection is available via pre-arranged appointment from Southampton. Please contact us.

Returns & Refunds Policy

At Lacie Mai’s we inspect every item of clothing before dispatch. If however in the unlikely event there is an issue with your purchase, please contact us within five working days of receipt of order.

We would be more than happy to accept returns if an item is not suitable.

Please email us and detail your order number and any issues you may have with your purchase.

Please ensure you contact us before any items are returned back to us.

Any shipping costs incurred when returning a product will be your responsibility. Shipping costs are non-refundable. Please retain a proof of postage receipt when returning any items, we can not be held responsible for items that are not received back to us.

Exchanges

Due to the nature of our business, we are unable to provide exchanges.

Cancellation of Orders

Once an order has been placed and purchased. We are unable to cancel orders.